Our Frequently Asked Questions may help answer your questions. However, if you need further help, do not hesitate to contact us.

How do I track my order?

Your tracking number will be emailed to you when your order is being dispatched Please allow a couple of hours as sometimes orders are not scanned straight away.

Click here for Aus Post Tracking.

I am wondering if an out of stock item will be restocked?

If an item is out of stock please contact us and we will endeavour to reply to you asap to let you know if and when an item will be restocked.

How long will it take to pack and send my order?

We aim to post your order within 24 hours from when the order was placed and you will receive an email to let you know it’s been dispatched. During busy times such as holidays and sales, please allow up to 48 hours for your item to be shipped.

I did not receive a confirmation email?

Depending on your settings and host, your mail may have been directed to a junk folder. Please check your junk/bulk/promotional mail folder first before contacting us.

I would like to open a credit account

If you would like to open a 30 day account with us, please download the Oz Healthcare Supplies Application Form

Do you have a PDF Catalogue I can download?

Yes, click to download the Oz Healthcare Supplies PDF Catalogue